Suzuki GB is top automotive company in customer satisfaction survey

Suzuki GB has ranked large in the most recent bi-once-a-year Institute of Buyer Service’s United kingdom Client Satisfaction Index (UKCSI) revealed this 7 days.

Suzuki is in initially placement in the automotive sector and joint fifth position across all calculated sectors from 265 named businesses.

The index is a barometer of customer satisfaction measuring sentiment across the nation and asks over 10,000 people to fee their ordeals of dealing with corporations across 13 sectors, like those people in the motor sector. 45,000 purchaser responses were being gained in the newest UKCSI across all industries with 3,000 of these from the Automotive sector.

Uk Energy Networks, Timpson, John Lewis, Tesco Cell, M&S and Suzuki topped the desk for buyer gratification in the most recent UKCSI. The Automotive business sector regular score was 81. points measured across 27 makes and with a score of 85.9, Suzuki was way over this.

Nobuo Suyama, taking care of director of Suzuki GB, explained: “We are really happy of our accomplishment to as soon as once again be in very first situation in the Automotive sector of UKCSI Index, particularly in the challenging occasions we continue to facial area.

“Consistent evolution of the Suzuki shopper experience stays a main concentration for us and the ongoing efforts of our staff members and dealers has all over again definitely paid out off.”

He extra: “Without the aid of our nationwide vendor network, and the hundreds of folks that do the job tirelessly for the model to provide excellent criteria for our shoppers we could not have delivered this kind of a great outcome. I would like to once more congratulate everyone who has played a aspect to attain an additional exceptional achievement.”